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1. Preliminary

ORTHODOXOU TRAVEL LCC, legally registered as Orthodoxou Travel and Tours Ltd in the Republic of Cyprus, herein referred to as ORTHODOXOU TRAVEL LCC, operates this online website. As a fully licensed IATA BSP Travel Agency we are bound to fully comply with conditions as set by IATA. Please note that as a Travel Agency we provide bookings to our customers on behalf of the airlines, hotels, car rental companies and other third parties. We will always endeavour to contract only with reputable partners. However, we are not the company providing the final service to our customers and as such cannot influence the service provider directly.

2. Contract Contents

The binding contract comes into existence as soon as the person making the booking presses the button "confirm booking". This consists a legally binding between ORTHODOXOU TRAVEL LCC and the person making the booking to provide a service or services with a third party service provider. Enforcing /providing the service as booked is not the duty of ORTHODOXOU TRAVEL LCC. By contractually agreeing to the booking the person making the booking confirms that he/she is of legal age and legally entitled to enter into contracts. For this booking, the person making the booking is bound to the booking for 72 hours. Within this timeframe, ORTHODOXOU TRAVEL LCC will accept this booking or will enter into contact with the booking person. As acceptance of this booking will be the receipt of our company. With payment by credit card, the acceptance of the contract will be considered the charge to the credit cardholder/traveller/participant of his credit card account for payment or partial payment. The booking will be considered finalised as soon as all travel documents have been remitted to the client.

We inform you that with the booking confirmation you receive a full summary of services selected and prices by email.

3. Responsibilities

RESPONSIBILITIES OF ORTHODOXOU TRAVEL LCC 
The contractual responsibility of ORTHODOXOU TRAVEL LCC is to efficiently provide the bookings of products and services as booked. The actual service as such is not the responsibility of ORTHODOXOU TRAVEL LCC. ORTHODOXOU TRAVEL LCC acts on account of and on behalf of the service provider. The prices and conditions are set in accordance as contractually agreed between ORTHODOXOU TRAVEL LCC and the service providers.

For further information about the products and services and conditions offered by the service providers please feel free to check the bookings conditions as mentioned on their websites as indicated.

In agreement with the Law (EG), Nr.2111/2005 of the European Parliament and Council of 14.12.2005   ORTHODOXOU TRAVEL LCC informs the clients about the identity of the actual airline performing the service both at the time of booking and on the booking confirmation.

RESPONSIBILITIES OF THE CLIENT 
a) every booking made by the client on ORTHODOXOU TRAVEL LCC website is construed to be an offer to contract a service with a third party service provider as booked by the client.
b) The person making the booking must verify the booking confirmation/cash receipt/ credit card receipt as to being correct and must inform ORTHODOXOU TRAVEL LCC within 48hours of any incorrect items. Notification of errors received too late for example modifications does not allow the client to withdraw from the contract.
c) Please contact us immediately when you as the traveller have not received your confirmations /documentation at least 5 days prior to departure. In this case, we will, if payment has been made, arrange for the documents to be available for you at the airport (additional cost may apply).
Should you fail to inform us and you cannot proceed with your travel arrangements (due to missing documentation) then this will be considered as a cancellation requiring payment (reduced reimbursement of expenses, if any). With airline tickets, we recommend the client to select Electronic ticket option since no responsibility will be taken by ORTHODOXOU TRAVEL LCC in the case of delays in the mail or courier service meaning that the full extra cost of possibly making new tickets will be the client's own responsibility.

4. Fulfilment centre of ORTHODOXOU TRAVEL LCC

ORTHODOXOU TRAVEL LCC provides the travel services on behalf of its clients through third party contracts as follows:

AIRLINE TICKETS: 
All tickets are issued directly by ORTHODOXOU TRAVEL LCC. We provide full service as related to online and offline airline ticket bookings, flight changes, cancellations, reroutings, award tickets and ticket upgrades.

An exception is for low-cost carriers where the bookings will be made directly with the low-cost carriers. Here the airline is the provider and all changes, requests for refunds must be made directly with the airline.

Should you require any further assistance please contact us at

Tel: +357 77 771 767 
Email: travel@orthodoxou.com.cy 


5. LIABILITY of ORTHODOXOU TRAVEL LCC as an agent

a) ORTHODOXOU TRAVEL LCC makes the necessary efforts to ensure that the information provided on this website is correct. ORTHODOXOU TRAVEL LCC does not guarantee that this information is without error. The publicized information of this website, Software and Services may contain inaccuracies or spelling mistakes. The information provided here is subject to frequent changes and updates.

b) All liability of ORTHODOXOU TRAVEL LCC and /or its suppliers of this website are limited to gross negligence.

c) Details about the services provided or negotiated tourism offers are fully dependent of the information provided by the suppliers. These do not constitute a liability from ORTHODOXOU TRAVEL LCC towards the client.

d) The liability of ORTHODOXOU TRAVEL LCC for the services provided are limited to the efficient provision of the services in the framework of a cautious trader, not to the accuracy, completeness, correctness of the information and timeliness thereof and the provision of services by the third party.

6. Deviations and Changes

a) Deviations and changes from individual travel arrangements are only enforceable if after contract agreement

b) Last minute changes of flight times, destination as well as the change of aircraft and airline companies are expressly allowed.

c) Changes and variations of travel offers are only subject to claims after an agreement was made, not against the organizer handling in good faith and these changes do not materially impact the overall package offered.

7. Re-bookings and Cancellations

a) The possibility of rebooking, cancellation of a booking or name change, as well as the conditions and costs of passenger changes are only dealt with in accordance with the supplier’s conditions and cannot be influenced by ORTHODOXOU TRAVEL LCC.

b) For making the changes as mentioned under 7a) ORTHODOXOU TRAVEL LCC will charge a service fee. In case of changes with LOW COST CARRIERS, the changes must be made directly with the low cost carrier.

Costs for making the changes will be indicated by the LOW COST CARRIERS WHEN MAKING THE BOOKINGS.

c) Regarding rebooking and cancellation fees- these are exclusively dictated by the third party contracts with suppliers.

d) Information about cancellation fees and rebooking fees are available on the website where applicable.
(See point no.4)

Since a travel insurance is not automatically included in the packages we strongly recommend you to include such insurance when booking a package.

8. Acts of God or force majeure

ORTHODOXOU TRAVEL LCC will not be liable for this contract in case of the following of the following. This includes demonstrations, war, inner unrest, airline hijackings, acts of terrorism, fire, flooding, loss of power, accidents, storm, strikes, work stoppages or other actions taken to interrupt the services of ORTHODOXOU TRAVEL LCC or its suppliers.

In order to assist the passenger at all times about changes in their travel arrangements our office is open 7 days a week from 8.30am to 8.30pm throughout the year. Our staff will always be able to assist you with the latest information.

9. Contract Termination by ORTHODOXOU TRAVEL LCC or the supplier

ORTHODOXOU TRAVEL LCC and the supplier have the right to cancel the booking or parts of the booking, reservation in the following cases:

- the client is not credit worthy 
- the client’s credit card payments have been refused by the credit card companies
- it is indicated that the person making the booking is not legally entitled to enter into a contract or not of legal age in the country of their permanent residence.

10. Price and Changes of Services

a) Based on conditions beyond the control of ORTHODOXOU TRAVEL LCC price and conditions may be changed by the suppliers which will entitle ORTHODOXOU TRAVEL LCC to an adjustment. For instance exchange fluctuations, fuel surcharges, insurance surcharges and airport taxes.
b) Changes of price and conditions are part of the general conditions of the suppliers. Should ORTHODOXOU TRAVEL LCC be informed of such changes then the clients will be informed immediately of such changes.

11. Service Fees

Since low-cost carriers as well as a growing number of airlines do not provide travel agent commissions anymore, ORTHODOXOU TRAVEL LCC, as well as other suppliers, will charge a service fee. 

12. Passport, Visa, Customs and health regulations

Every passenger is responsible for ensuring that he/she is holding valid travel documents in order that the trip can proceed without fail. This includes visas for all destinations and health requirements.

13. Cancellation

A cancellation of the booked trip by the passenger is not permitted. A traveller cannot withdraw from the commitment engaged with ORTHODOXOU TRAVEL LCC or a Third party by the person him/herself or through a relative/partner. In case the passenger decides to cancel a trip, then there may be financial consequences. These will be clearly stated in the booking conditions. Financial compensation obtained by court order is expressly prohibited.

14. Applicable Law 
Law will be applicable for persons who are of legal age, those living in Cyprus, or those who don’t live permanently in Cyprus or persons who have selected the country of residence to be a foreign country, Cyprus will be the location where the court will rule for this agreement. These conditions are valid as of May 1st, 2008.

15. Changes in the general Conditions

ORTHODOXOU TRAVEL LCC is entitled to change or add to the general conditions with regards to this website with effect on future bookings at all times without having to notify the traveler. On the website however the latest version of the general conditions will be stated before the changes are made and with regards to further use of the website, the person booking agrees to the possible changes in the conditions.

16. Salvadorian Clause

Should one of the existing preconditions be impractical or impossible to fulfill then this will not affect the overall validity of this contract.